Privacy Policy

1. Who We Are

DEEP Perfume, licensed in Abu Dhabi, United Arab Emirates (Trade Licence CN-5476731), operates deepperfume.store and is the data controller for personal information collected through it. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Information We Collect

• Identity & contact details — name, phone number, email address.
• Delivery details — address and emirate, plus any delivery or gift notes you add.
• Order history — items purchased, amounts, dates and delivery status.
• Technical basics — standard server logs (IP address, browser type) used for security and to operate the Website.
• Preferences stored on your device — your theme choice, shopping bag and saved checkout details are stored locally on your own device, not on our servers.

3. How We Use Your Information

• To process, deliver and confirm your orders (including by WhatsApp, phone or email).
• To provide customer support, returns and refunds.
• To meet our legal, accounting and consumer-protection obligations.
• To operate, secure and improve the Website.

4. Legal Basis

We process your data to perform our contract with you (fulfilling your order), to comply with legal obligations, with your consent where required (such as marketing), and for our legitimate interest in running a secure store.

5. Sharing Your Information

• We do not sell, rent or trade your personal information.
• Delivery details are shared with our courier partners solely to complete your delivery.
• Online payments are handled by a licensed payment provider; we never see or store your card details.
• Trusted service providers (such as website hosting) process data on our behalf under appropriate safeguards.
• We may disclose information where required by UAE law or a competent authority.

6. Security

The Website is served entirely over encrypted connections (HTTPS/TLS). Access to order information is restricted to authorised staff. No method of transmission is 100% secure, but we apply appropriate technical and organisational measures to protect your data.

7. Cookies & Local Storage

We do not use advertising trackers or third-party marketing cookies. The Website stores your preferences (theme, shopping bag, saved checkout details) in your own browser's local storage so the store works smoothly; you can clear these at any time through your browser settings.

8. Marketing Communications

We only send promotional messages if you have asked for them, and every message includes a way to opt out. Transactional messages about your order (confirmation, delivery updates) are not marketing.

9. Data Retention

Order records are kept only as long as needed for delivery, customer support, accounting and legal obligations, and are then deleted or anonymised.

10. Your Rights

You may request access to, correction of, or deletion of your personal data, withdraw consent to marketing, or raise a concern about how your data is handled, at any time via info@deepperfume.store. We respond to verified requests within a reasonable period as required by the PDPL.

11. Children

The Website is not directed at children. If you are under 18, please use the Website only with the involvement of a parent or guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time; the latest version, with its date, is always published on this page.

13. Contact

DEEP Perfume · Abu Dhabi, United Arab Emirates · Trade Licence CN-5476731
WhatsApp / Phone: +971 50 673 9991 · Email: info@deepperfume.store